Excellent customer service is just one of the many things that sets RBS WorldPay apart from our competitors...and with 99% of calls answered by our call center in 30 seconds or less, we have the numbers to prove it. One-call resolution is our goal.
With some of the most experienced and highly trained customer service representatives in the industry, our 24/7 call center for current customers is there to assist you at any time and for any reason. Our commitment to customer service is so great that we don't even let our customer service representatives take their first phone call until they’ve had eight weeks of intensive, classroom training…so by the time they take your call, they’re experienced, seasoned professionals.
And our customer service doesn’t just end with our call center. Our PCI group holds regular conference calls open to all merchants to learn about how PCI helps your business and to answer any PCI questions you may have. Our Products group works closely with industry-leading equipment manufacturers such as VeriFone to ensure that you have the highest-quality, highest-performing equipment in the industry.
